Queue Assistance Service
Ocean Park is committed to enhancing our guest experience for all our guests. To facilitate guests who have difficulties to queue normally for park facilities due to physical or psychological constraints, we are introducing the Queue Assistance Service (QAS) to provide priority access at a number of our attractions.
A guest who is unable to queue up under a conventional environment due to physical or psychological constraints, would be eligible for the QAS upon provision of a valid proof/document issued by doctors, government departments or relevant organizations (e.g. special schools) revealing his/her difficulty in queuing.
For example, guests with the following disabilities (but not limited to) are entitled to QAS:
Autism Spectrum Disorder (ASD)
Attention Deficit/Hyperactivity Disorder (ADHD)
Intellectual disability
Mental illness
Please note that a registered disability does not necessarily imply a person’s difficulty in queuing and eligibility for QAS. In order to facilitate the application process, guests who apply for the QAS shall elaborate in the application form about the difficulties that the QAS user would encounter if he/she is being required to queue up.
Apply through email prior to your visit
Guest can download the application form here and send the completed form to Guest Relations at QAS@oceanpark.com.hk together with valid document which can proof his/her difficulty in queuing. The application will be processed and the status will be notified via return email. Eligible QAS user will be given a reference number for onsite collection of Care Card at the Guest Relations on the visit day.
In order to ensure there is sufficient time to process the application, guest is required to email your application at least 7 days prior to your visit to Ocean Park.
Onsite application
Guest is welcome to apply for QAS onsite at the Guest Relations Office on the visit day. Guest is required to present a valid proof/document issued by doctors, government departments or relevant organizations and fill in the application form to complete the application process. Eligible guest will be issued with a Care Card for redeeming priority access arrangement at the rides and attractions.
If you have any query on the QAS, you are welcome to contact us at (852) 3923 2323 or QAS@oceanpark.com.hk during the Park’s operating hours.
At the Guest Relations Office, the eligible guest will be issued with a Care Card. A hand stamp will also be given for the purpose of identification at our rides/attractions if required.
Each Care Card holder (along with up to 3 companions) is entitled to 10 priority accesses to rides/attractions. For each use of priority access, the Care Card shall be presented to the operator at the ride/attraction, who will mark the usage of priority access on the Care Card. The operator will then arrange the guests to enjoy the ride/attraction in priority.
The Care Card issued by Guest Relations is valid on the date of issue only and is non-transferable or redeemable for any cash value.
Each successful application is given a reference number and validity. If the eligible QAS user revisits the park, he/she can simply approach the Guest Relations and provide his/her name along with the reference number for the issuance of a new Care Card.
Each eligible QAS user is entitled to receive one Care Card per day which is valid for use on the issue date only.
Any lost or damaged Care Card would not be replaced or re-issued under any circumstances.
