Ticket Arrangement During The Park’s Temporary Closure

Guests holding unused electronic tickets purchased through Ocean Park's official website which are valid until 31 July 2020 or 31 December 2020, may apply for a refund on or before 30 June 2021 by emailing to refund.ticketing@oceanpark.com.hk attaching all electronic tickets and completing the “Exclusive HK$350 Adult Admission Ticket for Hong Kong Residents /Exclusive HK$320 Adult Admission Ticket for Hong Kong Resident, Exclusive HK$160 Child Admission Ticket for Hong Kong Resident  – Electronic Ticket Refund Application Form”, which can be downloaded here.  The refund does not include any value of in-park coupon.

Guests holding unused physical tickets purchased through Ocean Park Ticketing Office or 7-Eleven stores which are valid until 31 July 2020 or 31 December 2020, may apply for a refund on or before 30 June 2021, by post enclosing all original tickets and completing the "Exclusive HK$350 Adult Admission Ticket for Hong Kong Resident / Exclusive HK$320 Adult Admission Ticket for Hong Kong Resident /Exclusive HK$160 Child Admission Ticket for Hong Kong Resident – Physical Ticket Refund Application Form", which can be downloaded here. The refund does not include any value of in-park coupon. 

Guests who choose to revalidate the ticket can go to Ocean Park Ticketing Office on or before 30 June 2021, to exchange a ticket for on-day admission which will include the designated value of in-park coupon.

Guests who have purchased fixed date admission tickets or products (for example, Admission Ticket and Hong Kong Authentic Food Pass Combo, car park reservation deposit, Ocean FasTrack) through Ocean Park's official website or WeChat Mini Program, which were unused because of the Park’s temporary closure, refund will be made automatically and guests will receive a confirmation email.  The refund process would take approximately 6 - 8 weeks.

Guests who have purchased fix date admission tickets or products through Ocean Park’s official ticket distributors, which were unused because of the Park’s temporary closure, please reach out to your original purchase channel to make the refund requests. Ocean Park will provide the necessary assistance where needed.

Guests holding unused open day electronic tickets purchased through Ocean Park's official website may apply for a refund on or before 30 June 2021 by emailing to refund.ticketing@oceanpark.com.hk attaching all electronic tickets and completing the “Ocean Park Ticket – Electronic Ticket Refund Application Form”, which can be downloaded here. 
 
Guests holding unused open day physical tickets purchased through Ocean Park Ticketing Office or 7-Eleven stores may apply for a refund on or before 30 June 2021, by post enclosing all original tickets and completing the "Ocean Park Ticket – Physical Ticket Refund Application Form", which can be downloaded here.
 
Guests who choose to revalidate the ticket can go to Ocean Park Ticketing Office to exchange a ticket valid for on-day admission on or before 30 June 2021.

Guests can enjoy free day time admission on his/her birthday upon presentation of Hong Kong identity documents or Hong Kong Birth Certificate at Ocean Park Ticketing Office.

Not applicable for refund. Guests holding unused complimentary tickets with expiry date between 26 January 2020 and 30 June 2021 can enter the Park on or before 30 June 2021.  If the complimentary ticket is expired on the date of visit, guests can go to Ocean Park Ticketing Office to exchange a ticket valid for on-day admission.  If the complimentary ticket is still valid, guests can enter the Park directly.

To ensure SmartFun members can enjoy their privileges and Park experiences to the fullest, the validity of all existing SmartFun Annual Pass memberships will be extended according to the number of days the Park has been closed.

To ensure holders of Unlimited Entry Pass can enjoy their privileges and Park experiences to the fullest, guests who have purchased Unlimited Entry Pass on or before 1 December 2020, the membership validity will be extended according to the number of days the Park has been closed.
 
Ocean Park Corporation reserves the right to change/terminate the above ticket arrangement at any time without prior notice.