All you need for a pleasurable trip to Ocean Park.
Guests holding unused electronic tickets purchased through Ocean Park's official website which are valid until 31 July 2020 or 31 December 2020, may apply for a refund on or before 30 June 2021 by emailing to refund.ticketing@oceanpark.com.hk attaching all electronic tickets and completing the “Exclusive HK$350 Adult Admission Ticket for Hong Kong Residents /Exclusive HK$320 Adult Admission Ticket for Hong Kong Resident, Exclusive HK$160 Child Admission Ticket for Hong Kong Resident – Electronic Ticket Refund Application Form”, which can be downloaded here. The refund does not include any value of in-park coupon.
Guests holding unused physical tickets purchased through Ocean Park Ticketing Office or 7-Eleven stores which are valid until 31 July 2020 or 31 December 2020, may apply for a refund on or before 30 June 2021, by post enclosing all original tickets and completing the "Exclusive HK$350 Adult Admission Ticket for Hong Kong Resident / Exclusive HK$320 Adult Admission Ticket for Hong Kong Resident /Exclusive HK$160 Child Admission Ticket for Hong Kong Resident – Physical Ticket Refund Application Form", which can be downloaded here. The refund does not include any value of in-park coupon.
Guests who choose to revalidate the ticket can go to Ocean Park Ticketing Office on or before 30 June 2021, to exchange a ticket for on-day admission which will include the designated value of in-park coupon.